Installation & Technical Support

If you need help with installation, setup or a technical issue, please use the form below. Providing full details helps us diagnose the issue quickly and accurately.

What We Can Help With

Installation and setup guidance
No power / no signal issues
CarPlay / Android Auto not working
Reverse camera or parking sensor issues
Audio issues (no sound / distorted sound)
Coding / configuration questions (where applicable)

Before You Submit (Important)

To avoid delays, please make sure you include:

Your order number
The product name or website link
Your vehicle make, model and year
A clear description of what’s happening and when it occurs
Photos or a short video showing the wiring/screen behaviour (upload via the attachment icon in the form)

Support Policy

Installation support is provided for products purchased directly from Bavarian Automotive. If you purchased elsewhere, we may not be able to provide full technical assistance.

Submit a Support Request

FAQs

How long does a response take?

We aim to respond as quickly as possible during business hours. Requests with full details and clear photos/videos are prioritised.

Our business hours are Monday – Friday: 10AM to 5PM.

Please avoid submitting multiple requests for the same issue, as duplicate enquiries may delay our response. Rest assured, your request has been received and will be reviewed in order.

Where do I upload photos or video?

Use the attachment icon in the message box within the form before submitting.

I don’t know what system my vehicle has — what should I do?

Submit the form below with your vehicle details and the product link. If possible, upload a photo of your centre console/screen so we can identify the system.

https://bavarian-automotive.co.uk/pages/check-vehicle-compatibility-before-you-buy-bavarian-automotive

Can I message you on live chat instead?

Live chat is available for general questions, but technical issues are handled fastest through this support form.